Shipping policy
Prairie & Pearl Shipping Policy
Please read this policy carefully before placing your order.
By completing a purchase on our website you agree to the shipping terms outlined below.
How Our Store Works
Prairie & Pearl is a curated online boutique that partners with multiple trusted suppliers to bring you a carefully selected range of clothing, jewelry, and accessories. Because we work with several suppliers and fulfillment partners, orders may ship separately and arrive at different times depending on the items ordered. This is completely normal and does not indicate a missing or lost package.
Processing Time
All orders require a processing and handling period before they ship. Please allow 2-5 business days for your order to be processed, verified, and submitted to our fulfillment partner. Processing time is separate from shipping time and begins on the next business day after your order is placed. Orders placed on weekends or public holidays begin processing on the next business day.
Custom print on demand items such as graphic tees, custom designs, and phone cases require additional production time of 3-7 business days before they ship, as these items are made specifically for your order.
Estimated Shipping Times
Shipping times vary depending on the item, supplier, and your delivery location. The following are estimates only and are not guaranteed delivery dates:
| Item Type | Estimated Delivery |
|---|---|
| Standard clothing and accessories (US warehouse suppliers) | 5-10 business days after processing |
| Clothing and accessories (international warehouse suppliers) | 10-20 business days after processing |
| Print on demand items (Printify) | 7-15 business days after processing |
| Jewelry | 7-20 business days after processing |
These windows are estimates based on typical supplier fulfillment timelines. Actual delivery times may vary due to carrier delays, customs processing, high volume periods such as holidays, and circumstances outside our control. We do not guarantee specific delivery dates.
Shipping Carriers
Orders are fulfilled through our supplier partners using major carriers including USPS, UPS, FedEx, DHL, and other regional carriers depending on the supplier and item. Carrier selection is determined by our suppliers and may not be customizable at this time.
Tracking Your Order
Once your order ships you will receive an automated email containing your tracking number and a link to track your package. Please allow 24-48 hours after receiving your tracking email for the tracking information to update in the carrier's system. If your tracking number shows no movement after 5 business days of receiving it please contact us at info@prairieandpearl.co.site so we can investigate on your behalf.
Please note that because we work with multiple suppliers, you may receive more than one tracking number if your order contains items shipping from different locations.
Split Shipments
If you order multiple items they may arrive in separate packages and on different days. This does not mean part of your order is lost. Please check your tracking emails carefully and allow the full estimated delivery window before contacting us about a missing item. We will always send you a tracking number for each shipment.
Shipping Address Accuracy
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Prairie & Pearl is not responsible for orders delayed or undeliverable due to an incorrect or incomplete address provided at the time of purchase. If you realize you have entered an incorrect address please contact us immediately at info@prairieandpearl.co.site. We will do our best to correct it before the order ships but we cannot guarantee changes once an order has been submitted to our fulfillment partner.
We do not ship to PO boxes or freight forwarders. Orders placed with a PO box or freight forwarding address may be cancelled and refunded at our discretion.
International Shipping
At this time Prairie & Pearl primarily ships within the United States. If you are located outside the US please contact us before placing an order at info@prairieandpearl.co.site and we will advise on availability and estimated shipping times for your location. International customers are solely responsible for any customs fees, duties, taxes, or import charges assessed by their country upon delivery. These charges are not included in your order total and Prairie & Pearl has no control over them.
Lost, Stolen, or Undelivered Packages
If your tracking shows your package as delivered but you have not received it please take the following steps before contacting us:
- Check with neighbors and any safe drop locations around your property
- Check with other members of your household
- Wait 24-48 hours as carriers occasionally mark packages as delivered before they physically arrive
If your package still cannot be located after 48 hours of the marked delivery date please email us at info@prairieandpearl.co.site with your order number and we will open an investigation with the carrier. Please note that Prairie & Pearl is not responsible for packages confirmed as delivered to the correct address that are subsequently stolen. We strongly recommend selecting a secure delivery location at checkout or requiring a signature upon delivery if available in your area.
Delayed Shipments
Shipping delays can occur due to high carrier volume, weather events, customs processing for international shipments, and other factors outside our control. If your order has not arrived within the outer range of the estimated delivery window please contact us at info@prairieandpearl.co.site before initiating a dispute or chargeback with your bank or card provider. We are committed to resolving shipping issues promptly and directly, and opening a dispute before contacting us first may delay your resolution significantly.
Order Cancellations
Orders can be cancelled within 24 hours of placement by emailing info@prairieandpearl.co.site with your order number. After 24 hours your order may have already been submitted to our fulfillment partner and cancellation may not be possible. Print on demand items enter production quickly and may not be cancellable even within the 24-hour window once production has begun.
Chargebacks and Payment Disputes
We take every customer concern seriously and are committed to resolving issues fairly and promptly. If you experience a problem with your order we strongly encourage you to contact us directly at info@prairieandpearl.co.site before initiating a chargeback or payment dispute with your bank or card provider.
Initiating a chargeback without first contacting us prevents us from resolving your issue quickly, may delay your refund, and in cases of confirmed fraudulent or unjustified chargebacks we reserve the right to provide all available evidence to the payment processor including order confirmation, tracking data, delivery confirmation, and communication records to contest the dispute.
Contact Us
For any shipping-related questions or concerns please reach out to us at info@prairieandpearl.co.site. We respond within 1-2 business days and we are always happy to help track down your order or resolve any issue that comes up.